Terms and Conditions of Use

The Grand Residence at Upper St. Clair

1. Acceptance of Terms

These Terms and Conditions of Use (“Terms”) constitute a legally binding agreement between you and The Grand Residence at Upper St. Clair (“The Grand Residence,” “Company,” “we,” “us,” or “our”) regarding your access to and use of https://thegrandresidence.com/ and any related webpages, content, features, forms, communications, and resources made available through the website (collectively, the “Website”).

By accessing, browsing, submitting information through, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you must immediately discontinue use of the Website.

Where specific actions require affirmative consent, including requesting information, scheduling a tour, applying for employment, receiving marketing communications, or subscribing to SMS communications, consent will be collected separately through the applicable consent mechanism.

These Terms apply only to use of the Website. Residency, admission, care, payment, employment, and other relationships with The Grand Residence are governed by separate written agreements and applicable law. If these Terms conflict with a signed agreement relating to residency, care, or employment, the signed agreement controls with respect to that relationship.

2. Purpose and Permitted Use of the Website

The Website is intended to provide general information about The Grand Residence, including senior living and personal care services, care options, apartments, amenities, dining, activities, admissions, tours, careers, events, and related resources.

You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not:

Use the Website for fraudulent, unlawful, misleading, abusive, or harmful purposes.
Attempt to gain unauthorized access to any portion of the Website, servers, systems, accounts, databases, or networks.
Introduce viruses, malware, harmful code, or disruptive materials.
Interfere with the operation, security, availability, integrity, or performance of the Website.
Collect information from the Website through scraping, crawling, automated tools, bots, data-mining methods, or similar technologies without prior written permission.
Use the Website to send unsolicited advertising, spam, or promotional materials.
Impersonate another person, organization, resident, family member, employee, or representative.
Misrepresent your identity, authority, relationship, or affiliation with any person or entity.
Use information obtained from the Website for unauthorized commercial purposes.
Reverse engineer, decompile, or attempt to derive source code or underlying technology used by the Website, except where applicable law expressly permits it.

The Company reserves the right to investigate suspected violations and to restrict, suspend, or terminate access to the Website when reasonably necessary to protect the Website, the Company, residents, families, employees, or third parties.

3. Informational Use, Health Information, and Emergencies

Website content is provided for general informational purposes only. It is not medical advice, nursing advice, mental health advice, legal advice, financial advice, or a substitute for an assessment by a qualified professional.

Information about care services, memory support, medication assistance, wellness checks, and other services is general in nature. The appropriate level of care for any individual depends on a personal assessment, applicable regulations, available staffing and resources, and the terms of a written residency or service agreement.

Do not use the Website, email, contact forms, or tour-request forms to report a medical emergency, safety emergency, suspected abuse, urgent resident-care issue, or other time-sensitive matter. Website submissions may not be monitored continuously. In an emergency, call 911 or the appropriate local emergency service. For an urgent matter concerning a current resident, call The Grand Residence directly at (412) 833-2500.

Use of the Website does not create a physician-patient, nurse-patient, caregiver-client, fiduciary, or other professional relationship.

4. No Offer, Guarantee, or Residency Agreement

Website descriptions, photographs, videos, floor plans, dimensions, amenities, service descriptions, pricing references, availability information, timelines, testimonials, and other content are provided for general guidance and may change without notice.

The Website does not constitute an offer of admission, a guarantee of apartment availability, a promise that any person is eligible for residency, or a guarantee that a particular service, care level, benefit, funding source, or accommodation will be available.

Admission and continued residency may depend on an assessment, clinical and operational considerations, payment arrangements, required documentation, applicable licensing requirements, and execution of separate written agreements. Final pricing, fees, included services, care arrangements, and resident rights and responsibilities will be stated in the applicable written agreement.

Any information concerning insurance, veterans’ benefits, public benefits, financial assistance, or third-party programs is general information only. Eligibility and coverage decisions are made by the applicable government agency, insurer, program administrator, or other third party.

5. Intellectual Property Rights

All content available on the Website, including text, images, photographs, videos, logos, graphics, designs, software, page layouts, website structure, downloadable materials, and branding materials, is owned by The Grand Residence or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You may access and view Website content only for your personal, non-commercial use. You may not:

Copy, reproduce, modify, adapt, distribute, publish, transmit, sell, license, publicly display, or create derivative works from Website content without prior written permission.
Remove or alter copyright, trademark, attribution, or ownership notices.
Use The Grand Residence name, branding, trademarks, logos, photographs, or materials in a way that suggests sponsorship, affiliation, or endorsement without prior written permission.
Frame, mirror, or reproduce any portion of the Website on another website or service without prior written permission.

All rights not expressly granted in these Terms remain reserved.

6. Website Forms and Submitted Information

When submitting information through the Website, including contact forms, tour requests, information requests, admissions inquiries, or career forms, you agree that:

All information provided is accurate, complete, current, and truthful.
You are authorized to provide the information submitted, including information concerning another person.
You will not submit information that is unlawful, threatening, defamatory, discriminatory, fraudulent, or infringing.
The Grand Residence may collect, store, process, and use submitted information in accordance with its Privacy Policy and applicable law.
You are responsible for consequences resulting from inaccurate, misleading, incomplete, or unauthorized information.

Do not submit Social Security numbers, financial account information, detailed medical records, or other highly sensitive information through a general Website form unless the form specifically requests it and provides an appropriate secure method.

Submitting a form does not guarantee a response within a particular time, create a residency or service agreement, reserve an apartment, establish admission eligibility, or create an employment relationship. The Company is not responsible for losses, delays, or communication issues caused by inaccurate contact information or technical problems outside its reasonable control.

7. Communications and Consent

7.1 Inquiry-Related and Email Communications

When you contact us or submit a Website form, you authorize The Grand Residence to respond to your inquiry using the contact information you provide. Depending on your selections and applicable law, communications may relate to requested information, tours, admissions, community updates, events, services, or promotional information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Even after you unsubscribe from marketing messages, we may send non-marketing communications reasonably necessary to respond to a pending request or administer an existing relationship.

7.2 SMS Messages and Telephone Calls

Consent to receive marketing text messages or automated marketing calls is optional, is not required to submit a general inquiry, and is not a condition of purchasing services or becoming a resident. Where required, separate affirmative consent will be requested.

If you provide the required consent, you authorize The Grand Residence and its service providers acting on its behalf to contact you at the number provided, which may include calls or text messages made using automated technology or prerecorded messages, as permitted by law. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Opt-out requests may take a short period to process, and you may receive a confirmation message. For additional assistance, call (412) 833-2500 or email info@thegrandresidence.com.

The Grand Residence does not sell or share mobile opt-in data, SMS consent, or text-message originator information with unaffiliated third parties for their own marketing purposes. Information may be shared with vendors that help deliver communications, subject to appropriate restrictions and applicable law.

8. User Content and Testimonials

If you voluntarily submit reviews, comments, feedback, photographs, videos, testimonials, suggestions, or other content (“User Content”), you retain ownership of your User Content.

By submitting User Content to The Grand Residence, you grant the Company a worldwide, royalty-free, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, display, distribute, and promote the User Content for lawful business, operational, marketing, and advertising purposes in any media, unless a separate written agreement states otherwise.

You represent and warrant that:

You own the User Content or have all permissions needed to submit and authorize its use.
The User Content does not violate another person’s privacy, publicity, intellectual property, confidentiality, contractual, or other rights.
The User Content is not unlawful, defamatory, misleading, threatening, discriminatory, obscene, or harmful.
Any statements presented as personal experiences are truthful and reflect genuine experiences and opinions.

The Company is not obligated to publish, retain, compensate, or treat User Content as confidential and may remove or decline to use it at any time. Nothing in this section authorizes the Company to use protected health information in a manner prohibited by applicable law.

9. Third-Party Websites and Services

The Website may contain links to third-party websites, maps, social media platforms, review sites, service providers, application systems, or other resources. These links are provided for convenience only.

The Company does not control and is not responsible for third-party content, accuracy, availability, accessibility, security, privacy practices, terms, products, services, or representations. Accessing or using a third-party website or service is at your own risk and is governed by that third party’s terms and privacy practices.

10. Career Information and Applications

Career listings and employment information on the Website are provided for informational purposes and may be modified or withdrawn at any time. A job posting is not an offer or guarantee of employment.

Submitting an application does not create an employment relationship. Employment decisions may be subject to interviews, verification, background checks, reference checks, licensing or certification requirements, and other lawful conditions. Any employment relationship will be governed by applicable law and separate employment documentation.

11. Privacy

Your use of the Website is also governed by the Company’s Privacy Policy, which explains how personal information is collected, used, stored, disclosed, and protected. By using the Website, you acknowledge that you have reviewed the Privacy Policy.

Please note that general Website communications may not be appropriate for transmitting confidential medical information or other highly sensitive data. When a secure or legally required communication method is available, use that method instead.

12. Website Accessibility

The Grand Residence seeks to make the Website reasonably accessible and usable. Accessibility may vary depending on your device, browser, assistive technology, and third-party content. If you experience difficulty accessing Website content or need information in another format, contact us at (412) 833-2500 or info@thegrandresidence.com and describe the information or feature you need.

13. Disclaimer of Warranties

THE WEBSITE AND ALL WEBSITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE GRAND RESIDENCE DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

The Company does not guarantee that the Website will always be available, uninterrupted, current, secure, free from errors, or free from viruses or harmful components. The Company may change, suspend, restrict, or discontinue any portion of the Website at any time without notice.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE GRAND RESIDENCE AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR REPUTATION, ARISING OUT OF OR RELATING TO THE WEBSITE, WEBSITE CONTENT, THIRD-PARTY LINKS, COMMUNICATIONS, OR YOUR RELIANCE ON WEBSITE INFORMATION.

To the extent any liability arising solely from Website use cannot lawfully be excluded, the Company’s aggregate liability will not exceed the greater of one hundred U.S. dollars ($100) or the amount, if any, you paid specifically to use the Website during the twelve months preceding the event giving rise to the claim.

These limitations apply regardless of whether a claim is based on contract, tort, negligence, strict liability, warranty, statute, or another legal theory, and even if the Company was advised that damages were possible. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless The Grand Residence, its affiliates, owners, employees, officers, directors, agents, contractors, licensors, and representatives from claims, damages, liabilities, losses, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

Your violation of these Terms.
Your unlawful or unauthorized use of the Website.
Your violation of another party’s rights.
Information or User Content you submit.
Your violation of applicable law.

The Company reserves the right, at its expense, to assume exclusive control of the defense of a matter otherwise subject to indemnification, and you agree to cooperate with that defense.

16. Force Majeure

The Company will not be responsible for a delay, interruption, or failure affecting the Website or Website communications when caused by circumstances beyond its reasonable control, including natural disasters, severe weather, public health emergencies, government actions, internet or telecommunications failures, cyber incidents, power failures, labor disputes, civil unrest, acts of terrorism, emergencies, or third-party service failures.

17. Suspension and Termination

The Company may suspend, restrict, or terminate your access to all or part of the Website, with or without notice, if it reasonably believes you have violated these Terms, created a security or legal risk, interfered with other users, or misused Website resources.

Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law, will survive.

18. Dispute Resolution

Before beginning formal legal proceedings concerning the Website or these Terms, the parties agree to attempt in good faith to resolve the dispute informally. A written notice should describe the dispute, relevant facts, and requested resolution. The parties will have at least thirty (30) days after receipt of the notice to attempt resolution, unless urgent injunctive relief is reasonably necessary.

Where permitted by law and where the parties separately agree, a dispute may be resolved through confidential individual arbitration. Any arbitration agreement must be documented in a manner sufficient to establish mutual assent and will be governed by its stated terms.

To the extent permitted by law, claims concerning the Website or these Terms must be brought on an individual basis and not as a plaintiff or class member in a purported class, collective, consolidated, or representative action. This provision does not restrict rights that cannot lawfully be waived.

19. Governing Law and Venue

These Terms and any dispute arising from the Website will be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules, except where federal law applies or applicable law requires otherwise.

Subject to the dispute-resolution provisions above, any legal proceeding permitted under these Terms must be brought exclusively in the state courts located in Allegheny County, Pennsylvania, or the United States District Court serving that location, and you consent to personal jurisdiction and venue in those courts.

20. Changes to These Terms

The Company reserves the right to update or modify these Terms at any time. Changes become effective when posted on the Website with an updated “Last Updated” date, unless a later effective date is stated or applicable law requires additional notice or consent.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms. Material changes will not retroactively alter rights or obligations where prohibited by law.

21. Severability, Waiver, and Assignment

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in full force and effect.

A failure by the Company to enforce a provision is not a waiver of that provision or any other provision. You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign these Terms in connection with a merger, reorganization, transfer of assets, or similar transaction, subject to applicable law.

22. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and the Company concerning use of the Website and supersede prior or contemporaneous communications concerning Website use. Separate signed agreements govern residency, care, payment, employment, and other services and are not replaced by these Terms.

23. Contact Information

Questions about these Terms may be directed to: